Outdoor Power Direct Return Policy
Outdoor Power Direct is committed to providing the best possible customer experience. To ensure your complete satisfaction, please review our return policy below.
Part FitMany returns can be avoided by knowing the exact replacement part for your equipment. If you are unsure of what part you need to complete your repair, please reach out to our service experts and we will assist you in finding your part.
- Via Phone: 1-866-440-1171 (Mon-Fri 8:00am-8:00pm EST)
- Via Email: email@example.com
- Outdoor Power Direct will accept returns of unused items for 30 days after your product has been delivered
- If your item arrives damaged from the carrier, please note upon signature and contact Outdoor Power Direct within 48 hours of receipt
- To initiate your return, please contact us via email at firstname.lastname@example.org with your order number and reason for return
- If your order is eligible to be returned, Outdoor Power Direct will provide an RMA number for your return. Outdoor Power Direct cannot accept returns that do not have an RMA number, as the RMA number is used to track, inspect, and refund the return
- Unopened items will be eligible for a full refund. Opened items are subject to a 20% restocking fee
- Outdoor Power Direct will provide a return shipping label upon request so you can ship your order back
- The cost of return shipping will be deducted from your return, with the exception of orders that are defective, incorrect, or an error of Outdoor Power Direct
- Orders requiring return shipping via LTL or freight shipping will result in a $89 deduction in refund to cover return shipping charges
- Original shipping charges are non-refundable
- There will be rare circumstances where defective items will be required to go through the manufacturer’s warranty process, not Outdoor Power Direct. We will communicate this with you and assist you through this process in that event.
- Due to federal regulations, Outdoor Power Direct cannot accept returns – even within our normal return parameters – in the following circumstances:
- The product has been filled with fuel, oil, or other fluids
- The product has been run or mounted
If you have any further questions about the Outdoor Power Direct return policy, do not hesitate to call us at 866-440-1171 or email us at email@example.com. We thank you for your business, and look forward to serving all your outdoor power needs.